Terms that define the service before work begins.

Agreement, parties and acceptance

These Terms of Service (“Terms”) govern access to the StoRegister website, hosted software, applications and related services. “Customer”, “you” and “your” mean the business or other legal person accepting the Agreement. TieBuzz Solutions Private Limited, a company incorporated in India with its registered office at 66/1 Conven Road, Mittapudhur, Alagapuram, Salem, Tamil Nadu 636016, India (“TieBuzz”), is the sole supplier, contracting party and invoicing entity. “StoRegister” is TieBuzz’s product and trade name, not a separate legal entity. “we”, “us” and “our” mean TieBuzz.

All Services are supplied and invoiced by TieBuzz from India. TieBuzz does not offer local-country contracting or invoicing through an overseas office, subsidiary, branch, establishment or agent. An Order Form does not substitute another supplier. A website language, Customer location, hosting region, provider relationship, local tax identifier, invoice currency or payment method does not create a local TieBuzz entity, permanent establishment, agency, partnership, joint venture, distributorship or authority to bind TieBuzz. A statutory privacy representative, if one is separately appointed where law requires, acts only in that regulatory capacity.

You accept these Terms by signing or electronically accepting an Order Form that incorporates them, creating or using an account, or otherwise accessing the Services after being given notice of them. If you act for an organisation, you warrant that you have authority to bind it. The Services are offered exclusively to organisations and persons acting in the course of a trade, business or profession, including a sole trader acting in that capacity, and not for personal, family or household use. If non-waivable law nevertheless treats a Customer as a consumer, those mandatory rights are not excluded.

Definitions and subscription licence

Agreement

These Terms and every signed or electronically accepted document incorporated into them.

TieBuzz

TieBuzz Solutions Private Limited, India: the sole supplier, contracting party and invoice issuer.

StoRegister

TieBuzz’s SaaS product and trade name; it is not a separate legal entity.

Customer Data

Data submitted to, stored in, generated through or transmitted by the Services for Customer.

Order Form

A TieBuzz ordering document identifying Customer, scope, fees, Invoice Currency, payment terms and term.

Services

The StoRegister subscription software and standard professional services expressly ordered, excluding Custom Development.

Custom Development

Customer-specific code, integration, report, workflow or other bespoke deliverable outside the standard Services.

Custom Development Agreement

A separate written agreement signed by both parties for Custom Development, including scope, acceptance, IP, fees and liability.

Invoice Currency

The currency stated in the Order Form and TieBuzz invoice.

Authorised User

An individual permitted by Customer to use the Services for Customer’s internal business purposes.

Third-Party Service

A product, platform, gateway, network, hardware component or service not supplied by TieBuzz.

Customer Taxes

VAT, GST, sales, use, import, reverse-charge, digital-service and similar taxes other than tax on TieBuzz’s net income.

Subject to payment and compliance with the Agreement, TieBuzz grants Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the subscription term to allow its Authorised Users to access and use the ordered Services for Customer’s internal self-storage business operations. The right is limited by the facilities, applications, markets, users, units, channels, devices, integrations and other metrics in the Order Form.

TieBuzz and its licensors retain all rights in the Services, documentation, designs, software, models, interfaces and improvements. No software is sold. Customer receives no right except the limited access right expressly granted by the Agreement.

Accounts, administrators and security

• Customer will provide accurate account information and keep it current.
• Customer controls its administrators, roles, permissions, devices and Authorised Users, and will remove access promptly when it is no longer required.
• Credentials are individual and must not be shared. Customer is responsible for activity under its accounts except to the extent caused by TieBuzz’s breach of the Agreement.
• Customer will use reasonable security practices, protect authentication factors and notify TieBuzz promptly of suspected unauthorised access or credential compromise.
• TieBuzz may require password resets, additional verification or reasonable protective action where necessary to protect the Services, Customer Data or other customers.

Global supply, India-issued invoices, taxes and refunds

TieBuzz supplies the Services from India and issues every invoice from India in the Invoice Currency stated in the Order Form. For a Customer outside India, that supply is cross-border. TieBuzz does not issue a domestic or local-country invoice through a foreign subsidiary, branch, office or agent. An invoice may include Customer VAT, GST, sales-tax or other identifiers and legally required cross-border wording without creating a local TieBuzz establishment or changing the contracting party.

Customer will pay the fees, Customer Taxes and approved expenses stated in the Order Form by the due date and through the payment channel shown on the invoice. Payment must be made to TieBuzz, in the Invoice Currency, without set-off or deduction except where law requires. Customer bears payer-bank, card, foreign-exchange, conversion and intermediary charges so that TieBuzz receives the invoiced amount. Payment to another person does not discharge Customer unless TieBuzz authorised it in writing.

Customer must provide and maintain its correct legal name, billing address, country, business status, place of use and valid tax, VAT or GST identifiers and exemption evidence. Fees are exclusive of Customer Taxes. TieBuzz will apply Indian GST and collect foreign indirect tax only where it reasonably determines the law requires it. Export or zero-rated treatment is transaction-specific and is not promised merely because Customer is outside India. Customer is responsible for reverse-charge, self-assessment, import, reporting and payment obligations in its jurisdiction and for the tax treatment of its own supplies.

If law requires Customer to withhold tax, Customer must notify TieBuzz before payment, use any available treaty or reduced rate, remit the amount on time and promptly provide an official withholding certificate acceptable for Indian tax-credit purposes. Unless the Order Form expressly states otherwise or law prohibits it, Customer will increase the payment so TieBuzz receives the amount it would have received without the withholding. TieBuzz will reasonably provide available Indian tax-residency documentation. TieBuzz remains responsible for taxes on its net income.

Fees are based on purchased scope, not actual use unless the Order Form identifies a usage measure. Customer must raise a good-faith invoice dispute with supporting detail within thirty days after the invoice date and pay all undisputed amounts on time. This deadline does not remove a latent error or non-waivable statutory tax right. TieBuzz may charge interest on overdue undisputed amounts at the lower of one per cent per month or the maximum lawful rate, together with reasonable collection costs.

Renewal, billing frequency, minimum term, price changes and non-renewal notice follow the Order Form. TieBuzz will not impose a new renewal period or price solely through these public Terms where a signed Order Form states a different mechanism.

Implementation, migration, training and adoption

Standard implementation, migration, configuration, training and adoption services are supplied only to the extent expressly listed in a TieBuzz Order Form or statement of work. The document should identify scope, assumptions, dependencies, responsibilities, timetable, acceptance criteria, fees and any endpoint. Those standard services do not include Custom Development.

First-time setup

Where ordered, TieBuzz may help collect agreed business, facility, user, inventory and opening information; prepare initial account data; configure selected applications and compatible integrations; rehearse representative workflows; train agreed users; and guide go-live.

Competitor migration

Customer must lawfully obtain and authorise access to source exports. TieBuzz will map only the supported, agreed fields and records. Customer remains responsible for the completeness, accuracy, legal basis and final acceptance of migrated data. Historical records, documents, custom fields, passwords, payment credentials, access credentials or third-party data may be unavailable, incompatible or subject to additional work.

Adoption guidance

Assistance requests may be submitted 24/7 where that channel is available. This does not promise continuous staffed coverage or an immediate response. Coverage hours, channels, severity, response targets, resolution targets, duration, fees and service endpoint follow the signed Agreement.

Custom development and change requests

A subscription does not include customer-specific development, bespoke reports, material configuration, non-standard integrations or other Custom Development. No Custom Development will begin unless TieBuzz and Customer sign a separate Custom Development Agreement. A SaaS Order Form, implementation statement of work, discussion, estimate or roadmap does not by itself authorise that work.

The Custom Development Agreement will define requirements, assumptions, dependencies, delivery stages, acceptance, change control, fees and invoicing, support, intellectual-property treatment, warranties and a liability allocation for that work. Unless it expressly states otherwise, TieBuzz retains ownership of its pre-existing materials, platform, reusable tools, know-how and general improvements, and Customer owns its Customer Data and materials supplied by Customer.

A request, discussion, demonstration, prototype, estimate or roadmap statement is not a binding delivery commitment. Any change to an agreed scope must be documented and accepted by authorised representatives of both parties.

SafeRegister, integrations and third-party services

SafeRegister is a separately priced StoRegister software application that can bridge authorised StoRegister workflows to compatible third-party access-control platforms. TieBuzz does not manufacture or supply gates, locks, controllers, readers or other access hardware and does not provide installation or field support unless a signed Agreement expressly includes a defined service.

Every integration is subject to the exact provider, legal entity, product, version, country, account, credentials, permissions, API or configuration route, data direction, rate limits, security requirements, testing, fallback and ownership accepted for the facility. A provider name on the website identifies an evaluation route, not universal compatibility.

• Customer is responsible for obtaining and maintaining necessary third-party accounts, licences, consents, hardware, network services and provider support.
• Third-party subscriptions, transaction charges, hardware costs, installation, taxes and provider services remain separate unless the Order Form expressly includes them.
• TieBuzz is not the merchant of record, payment institution, tax representative, e-invoice intermediary, hardware vendor, installer or field-support provider for a Third-Party Service unless a signed Agreement expressly says otherwise.
• TieBuzz is not responsible for a third party’s products, acts, omissions, availability, changes, security, data handling or discontinuation.
• TieBuzz may suspend or modify an integration when reasonably necessary for security, law, provider changes or reliable operation.

Customer Data, privacy and AI-assisted features

As between the parties, Customer owns Customer Data. Customer instructs and grants TieBuzz and its authorised subprocessors a limited right to host, copy, transmit, display, modify and otherwise process Customer Data only as necessary to provide, secure and support the Services, comply with documented instructions, prevent fraud or abuse, and meet legal obligations.

Customer is responsible for the lawfulness, accuracy, quality and instructions relating to Customer Data, including notices, consents, legal bases and responses to individuals whose data Customer controls. Where TieBuzz processes personal data for Customer, the applicable data processing addendum governs processing, authorised subprocessors, international transfers, security, assistance, deletion and audits. Authorised TieBuzz personnel may access or process Customer Data from India unless the signed data terms expressly provide a technically enforceable alternative.

TieBuzz may create and use aggregated or irreversibly de-identified information that does not identify Customer, an individual or a facility, for service operation, security, capacity planning, analytics and improvement, where lawful, and will not attempt to re-identify it. TieBuzz will not sell Customer Data or use it to train a general-purpose AI model without Customer’s express written agreement.

If AI Genie or another AI-assisted feature is enabled, prompts, selected context and responses may be processed to provide that feature under the agreed configuration and data-processing terms. Outputs may be incomplete or inaccurate. Authorised Users must verify source records and retain human decision control.

For website and service privacy information, read the StoRegister Privacy Policy.

Confidentiality

“Confidential Information” means non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential, including Customer Data, security information, pricing, product plans and technical information. It excludes information that the recipient can document was already lawfully known, becomes public without breach, is received lawfully without a duty of confidentiality, or is independently developed without use of the discloser’s information.

The recipient will use Confidential Information only to perform or exercise rights under the Agreement, protect it with at least reasonable care, and disclose it only to personnel, professional advisers and processors who need it and are bound by confidentiality. Legally compelled disclosure is permitted after notice where lawful and reasonable cooperation to seek protection.

Acceptable use and Customer responsibilities

Customer and its Authorised Users must not:

• use the Services unlawfully, fraudulently or in a way that infringes another person’s rights;
• upload malicious code or content that is illegal, deceptive, abusive or technically harmful;
• attempt unauthorised access, probe security, evade usage controls or interfere with the integrity or performance of the Services;
• reverse engineer, decompile, disassemble, copy or create derivative works except where a non-waivable law permits it;
• resell, sublicense, time-share or make the Services available to a third party except as expressly authorised;
• use automated extraction, scraping or excessive requests outside documented interfaces and agreed limits;
• use the Services to develop or train a competing product using StoRegister Confidential Information or protected elements of the Services.

Customer is responsible for its rental terms, storage operations, facility safety, tax and accounting treatment, consumer communications, rate decisions, access policies, insurance or protection plans, e-invoicing, payments, marketing, data localisation and transfers, regulatory obligations and actions taken from Service outputs in every market where Customer operates. TieBuzz complies with Indian law applicable to it and other law directly applicable to its supply of the Services, but does not warrant that the Services alone satisfy Customer’s local legal requirements. TieBuzz does not provide legal, tax, accounting, insurance or physical-security advice.

Trade controls, sanctions and anti-corruption

Each party will comply with anti-bribery, anti-corruption, export-control and sanctions laws applicable to it. Customer represents that it, its beneficial owners and Authorised Users are not prohibited or restricted persons and will not access, export, re-export, transfer or use the Services in a prohibited territory, for a prohibited end use or to evade a restriction. Customer is responsible for destination, end-use and user authorisations. TieBuzz may screen, refuse, suspend or terminate access to the minimum extent reasonably required by applicable law or a provider restriction, with notice where lawful.

Availability, support and changes

TieBuzz will provide the Services with reasonable skill and care and will use commercially reasonable measures to maintain service continuity. Any uptime percentage, support response target, service credit, recovery objective or staffed coverage commitment applies only if stated in a signed service-level document or Order Form.

Maintenance, emergency work, security events, internet or cloud failures, Customer systems, Third-Party Services, force majeure and excluded events may affect availability. TieBuzz may update the Services, documentation and interfaces to improve operation, security, lawfulness or maintainability. Where a change materially reduces the core ordered functionality during a committed term, TieBuzz will provide reasonable notice and work in good faith on an appropriate route.

Suspension

TieBuzz may suspend affected access to the minimum reasonable extent where: undisputed fees are materially overdue after notice and a reasonable opportunity to cure; use creates a credible security or operational risk; use is unlawful or violates the Agreement; a provider or authority requires suspension; or an emergency makes suspension necessary.

Where practicable and lawful, TieBuzz will notify Customer, explain the basis and allow a reasonable opportunity to remedy the cause. TieBuzz will restore access when the cause is remedied and restoration is safe and lawful. Suspension does not waive Customer’s payment obligations for an unaffected or properly available Service.

Warranties and disclaimers

Each party warrants that it has authority to enter the Agreement. TieBuzz warrants that during a paid subscription the ordered Services will materially conform to their then-current documentation when used as authorised. Customer’s exclusive contractual remedy for a proven breach of this warranty is re-performance or correction; if TieBuzz cannot provide that remedy within a reasonable time, Customer may terminate the affected Service and pursue direct damages subject to the liability clause. Termination or a damages claim does not convert paid or prepaid fees into a refund, except where non-waivable law or a signed Agreement expressly requires otherwise.

Except for express warranties in the Agreement and to the fullest extent permitted by law, the Services are provided “as available”. TieBuzz does not warrant uninterrupted or error-free operation, that every feature or integration is available in every market, that Customer Data or a migration source is accurate, or that Service outputs alone satisfy Customer’s legal, accounting, tax, fiscal, consumer, insurance, data-localisation, access-control or business requirements. No local-country conformity, certification or regulatory commitment applies unless TieBuzz expressly accepts it in a signed Agreement.

Indemnities

TieBuzz will defend Customer against a third-party claim that the unmodified ordered subscription Service infringes an intellectual-property right and pay finally awarded damages or an approved settlement, provided Customer promptly notifies TieBuzz, gives TieBuzz control of the defence and settlement, and reasonably cooperates. TieBuzz may procure continued use, modify or replace the affected element, or terminate it if those remedies are not commercially reasonable.

This obligation does not apply to claims caused by Customer Data, Customer instructions, unauthorised modification or use, combination with items not supplied by TieBuzz, continued use after notice, or Third-Party Services. Customer will defend and indemnify TieBuzz against third-party claims arising from Customer Data or instructions; Customer’s rental, consumer, marketing, tax, e-invoice, payment, access-control or storage operations; configured Third-Party Services; local-law violations; or prohibited export, sanctions or unauthorised use, on the same notice, control and cooperation conditions.

Liability allocation

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or punitive damages, or for lost profit, revenue, goodwill, anticipated savings or business opportunity, arising from the Agreement, even if advised that such loss is possible. This exclusion does not exclude direct restoration costs that a court determines are recoverable under applicable law and the Agreement.

Nothing in the Agreement limits liability that cannot lawfully be limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence where applicable, or another non-excludable statutory liability. Unless non-waivable law requires otherwise, the exclusions and cap apply to claims concerning confidentiality, data, security and intellectual property. Customer’s payment, tax, gross-up and indemnity obligations are not limited by TieBuzz’s liability cap.

Term, termination and data exit

The subscription begins and renews as stated in the Order Form. Either party may terminate an affected Agreement for a material breach that remains uncured thirty days after written notice, or immediately where cure is impossible, insolvency makes performance unlawful, or law requires termination. Customer may elect not to renew by following the Order Form’s notice process.

On expiry or termination, Customer’s right to use the affected Services ends and amounts already due remain payable. Clauses that by nature should survive will survive, including accrued payment, confidentiality, intellectual property, disclaimers, liability, dispute and general provisions.

After the export window, TieBuzz may delete or de-identify Customer Data according to the Agreement and retention schedule, except where law, a legal hold, security investigation or backup cycle requires limited retention. Residual backup copies will remain protected and will age out through normal cycles rather than be restored for ordinary business use.

Governing law and disputes

The Agreement is governed by the laws of India, without regard to conflict-of-law principles. The competent courts at Salem, Tamil Nadu have exclusive jurisdiction over any dispute arising from or relating to the Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party will give a written description of the dispute and allow authorised representatives thirty days to attempt a good-faith resolution. This does not prevent urgent injunctive relief or require a party to miss a statutory limitation period.

These Terms do not require arbitration. No arbitration provision applies unless both parties later sign a separate written agreement that expressly and specifically provides for arbitration.

A foreign mandatory law applies only to the extent it cannot lawfully be excluded. Its application does not by itself create a foreign TieBuzz office, establishment, contracting entity or local invoice issuer.

General provisions

• Notices. Legal notices to TieBuzz must be sent to [email protected] and its registered office stated in these Terms; notices to Customer go to the legal email or address in the Order Form. An email is received when no delivery failure is returned, on the next business day in India if sent outside business hours; courier notice is received on documented delivery. Support tickets and ordinary service messages are not legal notices. No foreign office, provider, reseller or other person may accept service or bind TieBuzz.
• Assignment. Neither party may assign the Agreement without the other’s consent, not to be unreasonably withheld, except in connection with a merger, reorganisation or sale of substantially all relevant assets, provided the assignee can perform. No assignment changes the supplier or invoice issuer without an express written novation signed by Customer and TieBuzz.
• Subcontracting. TieBuzz may use qualified subcontractors and authorised subprocessors and remains responsible to the extent required by the Agreement. They are not contracting or invoicing agents and do not create a local TieBuzz establishment.
• Force majeure. Neither party is liable for delay caused by events beyond reasonable control, excluding Customer’s obligation to pay amounts already due. The affected party will take reasonable steps to mitigate and resume performance.
• Publicity. Neither party may use the other’s name, logo or marks in public marketing without prior written permission, except for an accurate factual reference required by law.
• Waiver and severability. A waiver must be written and applies only to the stated event. If a provision is unenforceable, it will be limited to the minimum necessary and the remaining Agreement continues.
• Independent parties. The parties are independent contractors. The Agreement creates no partnership, agency, employment, franchise, fiduciary relationship or authority to negotiate or conclude contracts for the other.
• No third-party beneficiaries. Except for permitted indemnified persons, no person other than TieBuzz and Customer has a right to enforce the Agreement.
• Electronic execution. Electronic signatures, counterparts and reliable electronic acceptance records have the same effect as an original to the extent permitted by law.
• Language. English is the governing version of the Agreement to the extent permitted by law. A localisation is for convenience unless a signed document expressly says otherwise.
• Entire agreement. The Agreement is the complete agreement about its subject and supersedes prior proposals, representations and discussions about that subject.

Changes to these Terms

TieBuzz may update these public Terms for future website use and future orders. The effective date and version will identify the current text. An update will not materially reduce Customer’s rights or increase Customer’s obligations during an existing committed term unless required by law, necessary to address a material security or provider change, or accepted through the Agreement’s change process. A renewal may reference the version that will apply to the renewed term.